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All orders are shipped within one (1) business day of completion.
Delays may occur due to weather conditions, remote recipient area, or availability. If you have any questions regarding the shipment of your order, contact us.
We deliver to your door. Delivery time for shipments within Greece is 2-3 working days. For orders up to € 49.99 the shipping cost is € 4.00 and for orders from € 50.00 and up, shipping is free.
In case you wish to return a product you have ordered, please contact us either at 6947607881 or send an email to info@keyz.gr.
For your best and fastest service, please have your order number, or the receipt number, available.
In order for your return request to be accepted the following conditions must be met:
• No more than seven (7) working days have passed from the date of order confirmation. After 7 days from the shipment, unfortunately, the return request can not be accepted.
• The product must be intact, ie in the same condition as it was received and must not have been opened.
• You must have kept the purchase receipt.
You can only allow one product to be exchanged for another.
In certain cases, only partial compensation is provided (if applicable).
From the moment we receive and evaluate your return, we will send you an email to inform you that we have received the item for return. We will also inform you about accepting or rejecting the product change.
The shipping cost for the shipment of the returned product and its resending is borne by the customer.
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